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Below you will find useful information about the

University of California – Irvine
UC Extension International Programs Health Insurance Plan

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Important Messages


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Use your insurance

This plan has incorporated into the coverage access to a network of medical professionals, including doctors and hospitals, known as the Preferred Provider Organization (PPO), offered through First Health Network. While you are allowed to visit any provider of your choosing, if you use an in-network PPO doctor or facility, you will pay less money out-of-pocket.

Contact the provider prior to your visit to confirm their membership in the network.

Below you will find useful information about the 2016 UC Extension International Programs Health Insurance Plan.

If you fill a prescription, you will be asked to pay in full at the time of pick up. You must then submit a claim for reimbursement for the portion of the charges for which the company is responsible. Submit the itemized prescription drug receipt with a completed claim form or your name and ID # to:

Personal Insurance Administrators, Inc.
P.O. Box 6040
Agoura Hills, CA 91376-6040

If you have questions about the status of your claim after it has been submitted or for any questions about benefits, please call Personal Insurance Administrators, Inc., at (800) 468-4343, Monday–Friday, 8:00 a.m. to 5:00 p.m. (4:00 p.m. on Fridays) PT.
Always keep a copy of all documents submitted for claims.

Information about getting your medical bills paid

After you receive treatment at a PPO provider, the provider will usually submit the charges directly to the claims administrator for you. In this case, you will receive an Explanation of Benefits indicating what the insurance covered. The provider will then bill you for any remaining charges, such as your coinsurance amount. You do not need to send balance billing statement (after the insurance has paid) for reimbursement, as that is your responsibility to pay.

If you are asked to pay up front for medical treatment you receive, or if the provider does not send the claim to the insurance company, you will need to submit a claim for the portion of the charges for which the company is responsible. Submit itemized hospital and medical bills with a completed claim form* to:

Personal Insurance Administrators, Inc.
P.O. Box 6040
Agoura Hills, CA 91376-6040

View a glossary of commonly-used insurance terms, provided by the Department of Health and Human Services.